If you have an existing account with us and have forgotten your password, please click the ‘Customer’ at the top of the page. On the login section, click ‘lost your password?’ and enter your username or email. We will then send you an email with instructions to reset your password.

If you don’t receive your password reset email within 1 hour, please check your spam folder. If the email is not in your spam folder, please

email us at enquiry_letter@color.my.hoyu.com, so we can investigate further. Customer Service Operation hour: Monday-Friday 9am-5pm.