Orders & Payment – Hoyu https://hoyu.com.my Colour Your Heart Mon, 21 Sep 2020 04:28:32 +0000 en-US hourly 1 https://wordpress.org/?v=6.7.2 If I have questions with my hair color products, how can I do? https://hoyu.com.my/faq-items/if-i-have-questions-with-my-hair-color-products-how-can-i-do/?utm_source=rss&utm_medium=rss&utm_campaign=if-i-have-questions-with-my-hair-color-products-how-can-i-do https://hoyu.com.my/faq-items/if-i-have-questions-with-my-hair-color-products-how-can-i-do/#respond Thu, 09 Jul 2020 09:39:25 +0000 https://hoyu.com.my/?post_type=avada_faq&p=19891 Please email our customer service at enquiry_letter@color.my.hoyu.com, we are happy to assist you.

]]> https://hoyu.com.my/faq-items/if-i-have-questions-with-my-hair-color-products-how-can-i-do/feed/ 0 How long is the expiry period for the products? https://hoyu.com.my/faq-items/how-long-is-the-expiry-period-for-the-products/?utm_source=rss&utm_medium=rss&utm_campaign=how-long-is-the-expiry-period-for-the-products https://hoyu.com.my/faq-items/how-long-is-the-expiry-period-for-the-products/#respond Thu, 09 Jul 2020 09:38:38 +0000 https://hoyu.com.my/?post_type=avada_faq&p=19889 Our product is good to use for at least 3 to 5 years from its manufacturing date depending on the range, if it is unopened. Please email our customer service at enquiry_letter@color.my.hoyu.com for further enquirers, we are happy to assist you.

]]> https://hoyu.com.my/faq-items/how-long-is-the-expiry-period-for-the-products/feed/ 0 Can I change my shipping address? https://hoyu.com.my/faq-items/can-i-change-my-shipping-address/?utm_source=rss&utm_medium=rss&utm_campaign=can-i-change-my-shipping-address https://hoyu.com.my/faq-items/can-i-change-my-shipping-address/#respond Thu, 09 Jul 2020 09:38:24 +0000 https://hoyu.com.my/?post_type=avada_faq&p=19887 You may update your address book by clicking the ‘my account‘ link at the top of the page and selecting ‘addresses‘, from here you can add, remove and amend your addresses. If you have already placed an order, changes will not alter the delivery details of your existing order.

]]> https://hoyu.com.my/faq-items/can-i-change-my-shipping-address/feed/ 0 How do I make an order? (Step-by-step guide) https://hoyu.com.my/faq-items/how-do-i-make-an-order-step-by-step-guide/?utm_source=rss&utm_medium=rss&utm_campaign=how-do-i-make-an-order-step-by-step-guide https://hoyu.com.my/faq-items/how-do-i-make-an-order-step-by-step-guide/#respond Thu, 09 Jul 2020 09:37:41 +0000 https://hoyu.com.my/?post_type=avada_faq&p=19885 Select the product you want, enter the quantity you need, and click “add to cart”. Click on the “shopping cart” at the top right hand – your full shopping cart will be displayed. Click on “check-out” at the bottom of the page. This will bring you to check-out form – you would need to enter in detail such as billing, delivery and payment details.

]]> https://hoyu.com.my/faq-items/how-do-i-make-an-order-step-by-step-guide/feed/ 0 I do not have a credit/debit card. Can I pay via bank transfer/cash deposit/cash via mail? https://hoyu.com.my/faq-items/i-do-not-have-a-credit-debit-card-can-i-pay-via-bank-transfer-cash-deposit-cash-via-mail/?utm_source=rss&utm_medium=rss&utm_campaign=i-do-not-have-a-credit-debit-card-can-i-pay-via-bank-transfer-cash-deposit-cash-via-mail https://hoyu.com.my/faq-items/i-do-not-have-a-credit-debit-card-can-i-pay-via-bank-transfer-cash-deposit-cash-via-mail/#respond Thu, 09 Jul 2020 09:37:27 +0000 https://hoyu.com.my/?post_type=avada_faq&p=19883 Yes, you may use online bank transfer (through iPAY88).

]]> https://hoyu.com.my/faq-items/i-do-not-have-a-credit-debit-card-can-i-pay-via-bank-transfer-cash-deposit-cash-via-mail/feed/ 0 Why is my promotion/voucher code not working? https://hoyu.com.my/faq-items/why-is-my-promotion-voucher-code-not-working/?utm_source=rss&utm_medium=rss&utm_campaign=why-is-my-promotion-voucher-code-not-working https://hoyu.com.my/faq-items/why-is-my-promotion-voucher-code-not-working/#respond Thu, 09 Jul 2020 09:36:55 +0000 https://hoyu.com.my/?post_type=avada_faq&p=19881 The most common reasons for promotion codes not working are expired codes, non-eligible products or not hitting promotion requirements. Please note that promotion codes are case-sensitive. If you are experiencing any problems applying your promotion code, Please email our customer service at enquiry_letter@color.my.hoyu.com, we are happy to assist you.

]]> https://hoyu.com.my/faq-items/why-is-my-promotion-voucher-code-not-working/feed/ 0 How do I use promotion code? https://hoyu.com.my/faq-items/how-do-i-use-promotion-code/?utm_source=rss&utm_medium=rss&utm_campaign=how-do-i-use-promotion-code https://hoyu.com.my/faq-items/how-do-i-use-promotion-code/#respond Thu, 09 Jul 2020 09:36:16 +0000 https://hoyu.com.my/?post_type=avada_faq&p=19879 In order to claim an online discount, you will need to enter a promotion code on the final payment page.

When you go to the checkout, underneath your order summary is a box which allows you to enter your promotion code. Click apply and your discount will be applied to your order.

]]> https://hoyu.com.my/faq-items/how-do-i-use-promotion-code/feed/ 0 What is the ‘Card Validation Code’ I’ve been asked for during my purchase? https://hoyu.com.my/faq-items/what-is-the-card-validation-code-ive-been-asked-for-during-my-purchase/?utm_source=rss&utm_medium=rss&utm_campaign=what-is-the-card-validation-code-ive-been-asked-for-during-my-purchase https://hoyu.com.my/faq-items/what-is-the-card-validation-code-ive-been-asked-for-during-my-purchase/#respond Thu, 09 Jul 2020 09:35:53 +0000 https://hoyu.com.my/?post_type=avada_faq&p=19877 The Card Validation Code (CVC) is the last three small numbers printed on the back of your credit or debit card. Turn your card over and look at the signature strip. You will see some printed numbers. The last three digits are separated from the others by a space. These last three digits is your Card Validation Code.

]]> https://hoyu.com.my/faq-items/what-is-the-card-validation-code-ive-been-asked-for-during-my-purchase/feed/ 0 Why has my order been refunded? https://hoyu.com.my/faq-items/why-has-my-order-been-refunded/?utm_source=rss&utm_medium=rss&utm_campaign=why-has-my-order-been-refunded https://hoyu.com.my/faq-items/why-has-my-order-been-refunded/#respond Thu, 09 Jul 2020 09:35:37 +0000 https://hoyu.com.my/?post_type=avada_faq&p=19875 Please accept our apologies if this have caused any confusion. If you have any further questions about this refund, please email our customer service at enquiry_letter@color.my.hoyu.com, we are happy to assist you.

]]> https://hoyu.com.my/faq-items/why-has-my-order-been-refunded/feed/ 0 Why has my order been cancelled? https://hoyu.com.my/faq-items/why-has-my-order-been-cancelled/?utm_source=rss&utm_medium=rss&utm_campaign=why-has-my-order-been-cancelled https://hoyu.com.my/faq-items/why-has-my-order-been-cancelled/#respond Thu, 09 Jul 2020 09:35:06 +0000 https://hoyu.com.my/?post_type=avada_faq&p=19873 We apologize that your order has been cancelled, the reasons for cancellation are normally due to a payment problem, stock issue or due to a technical error on our website. Please email our customer service at enquiry_letter@color.my.hoyu.com, we are happy to assist you.

]]> https://hoyu.com.my/faq-items/why-has-my-order-been-cancelled/feed/ 0