We apologize for your incorrect / missing / defective item. Please email us at firstname.lastname@example.org and we will get back to you as soon as we can. We will replace the item. Customer Service Operation hour: Monday-Friday 9am-5pm.
There will be no returns or replace for wrong order. Please make sure your order is correct before proceed for payment.
If you receive an item that is damaged or defective (with the condition that will affect the usage of the product), Hoyu Malaysia is happy to replace the product at our cost. The damaged item must be returned. Refund is not available. Please contact customer service for further information. Customer Service Operation hour: Monday-Friday 9am-5pm.
We are sorry, refund is not available. Replacement only applicable on defect items (with the condition that will affect the usage of the product, damages/defect on outer packaging is not entitle for replacement) or wrong delivery will be replaced with the right product at our cost.
You can contact Hoyu Malaysia by email us at email@example.com. Office hour: 9am-5pm Monday-Friday.