How will Hoyu Malaysia package my order? Will it be bubble-wrapped?
All items will be bubble-wrapped and delivered in a plastic courier bag. In the process of delivery, it might cause
What do the order statuses in my account mean?
Pending – payment is still pending. Processing – we are picking your order in our warehouse. Completed – your order
Can I ship to an address that is different from my billing address?
Yes, that option is available during your checkout process.
What if no one is at home to receive the package?
If orders are undelivered during the first try, courier service company will contact you for further arrangement. If you require
Why have I not received my order?
If your order has not been delivered by the promised delivery lead-time, Please email our customer service at enquiry_letter@color.my.hoyu.com, we
Can I change my delivery address after I have made an order?
Sorry, it is not possible for us to change the delivery address after confirmation, please make sure your delivery address
Do you deliver overseas?
Sprry, we do not offer international shipment.
How can I track my order?
Please check your order status by logging into your account.
What are your shipping rates?
Please kindly visit our Shipping Info for detailed information.